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Heat Pump Fault Finder AU

Verified shared codeset

Every result below passed dual extraction agreement and source-anchor checks.

DISPLAY codeset

FRE/FREC split controller display

10 documented fault codes, shared only by the compatible models listed here.

In the display order below, the held evidence set runs from Ecogenica EG-215FRE to Ecogenica EG-330FREC; its published labels start with A11 and end with A61. The source and each model-mapping record remain visible on this page.

Compatible models

This result is published only for the models explicitly covered by the source evidence.

  • EcogenicaEG-215FRE
  • EcogenicaEG-215FREC
  • EcogenicaEG-290FRE
  • EcogenicaEG-290FREC
  • EcogenicaEG-330FRE
  • EcogenicaEG-330FREC

Published codes

Fault code

A11

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Freeze Protection.

A licensed technician confirms the actual cause.

View the canonical A11 result

Fault code

A12

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Low Voltage Switch Protection.

A licensed technician confirms the actual cause.

The manufacturer's documentation indicates this fault may clear after power is switched off at the isolator for a few minutes. Only do this if the isolator is accessible without opening anything, and never repeatedly.

View the canonical A12 result

Fault code

A13

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as High Voltage Switch Protection.

A licensed technician confirms the actual cause.

The manufacturer's documentation indicates this fault may clear after power is switched off at the isolator for a few minutes. Only do this if the isolator is accessible without opening anything, and never repeatedly.

View the canonical A13 result

Fault code

A21

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Water Tank Temperaure Sensor Failure.

A licensed technician confirms the actual cause.

View the canonical A21 result

Fault code

A22

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Coil Temperaure Sensor Failure.

A licensed technician confirms the actual cause.

View the canonical A22 result

Fault code

A23

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Exhaust Temperaure Sensor Failure.

A licensed technician confirms the actual cause.

View the canonical A23 result

Fault code

A25

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Ambient Temperaure Sensor Failure.

A licensed technician confirms the actual cause.

View the canonical A25 result

Fault code

A26

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Intake Air Temperaure Sensor Failure.

A licensed technician confirms the actual cause.

View the canonical A26 result

Fault code

A51

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as Operator Cable Interruption Protection.

A licensed technician confirms the actual cause.

View the canonical A51 result

Fault code

A61

Amber — service attention

Amber means the fault needs attention; contact the manufacturer or a licensed technician if it persists.

Documented as High Temperature Protection.

A licensed technician confirms the actual cause.

View the canonical A61 result

Official source

Where this result comes from

Ecogenica. Ecogenica FRE/FREC Owners Manual, March 2024 — official source moved; archived evidence retained at evidence/ecogenica-fre-frec-owners-manual.pdf. Retrieved .

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