Exact model
Neopower NA37-315A
Fault-code coverage and official support for this exact registered model.
Evidence-led introduction
About this exact model
Official scope evidence connects Neopower NA37-315A to the NA37 integrated controller display; the fault-code link on this page follows that documented controller relationship.
Evidence: Neopower NA37-315A Installation and Operation Manual
The captured model material records controller family Touchscreen and tank volume 315 L for Neopower NA37-315A, details that help distinguish the exact variant rather than merely restating a family name.
Evidence: Neopower NA37-315A Installation and Operation Manual, PDF page 8Neopower NA37-315A Installation and Operation Manual, PDF page 9
The CER register lists Neopower NA37-315A as current, with eligibility recorded from 29 October 2024 to 31 December 2030; this dated status is separate from the controller evidence used for fault-code compatibility.
Evidence: CER ASHP item 554
Model record
Current register listing
Registry source: CER ASHP item 554.
Source-checked facts
Model specifications
Blank or ambiguous specifications are left out. Each value below points to its register record or captured manual page.
Real equipment references
Owner-submitted photos and installer references
Automated privacy moderation approved these equipment-only photos for this exact model context. Installer contributions show their submitted credit; owner photos remain generic. They are identification references, not repair instructions.
Duplicate register listing
The same model number is listed under a related brand
- SolarBuild NA37-315A
The Australian Building Codes Board WaterMark record places identical Neopower and SolarBuild model numbers under the same product certification.
Relationship evidence: Official model-mapping evidence
Evidence-backed coverage
Verified fault-code set
These links appear only when official documentation supports the model-to-controller connection.
DISPLAY codeset
NA37 integrated controller display
8 documented codes
Neopower NA37-315A Installation and Operation Manual lists this covered model on page 1.
Manufacturer route
Official support
Active support recorded
This brand is recorded as active in the Australian market.
Neopower's current Australian product page provides support access for its heat-pump water heaters.
Status checked · Research source
Black Diamond all-in-one: 7 years tank, 5 years refrigeration and electrical parts, and 2 years parts and labour across the listed components.