Exact model
Neopower NA43-210B
Fault-code coverage and official support for this exact registered model.
Evidence-led introduction
About this exact model
Official scope evidence connects Neopower NA43-210B to the Black Shield touchscreen display; the fault-code link on this page follows that documented controller relationship.
Evidence: Neopower Black Shield Heat Pump Manual
The CER register lists Neopower NA43-210B as current, with eligibility recorded from 3 April 2025 to 31 December 2030; this dated status is separate from the controller evidence used for fault-code compatibility.
Evidence: CER ASHP item 559
Model record
Current register listing
Registry source: CER ASHP item 559.
Source-checked facts
Model specifications
Blank or ambiguous specifications are left out. Each value below points to its register record or captured manual page.
| Specification | Value | Source |
|---|---|---|
| CER listing status | Current | CER ASHP item 559 |
| CER eligible from | 3 April 2025 | CER ASHP item 559 |
| CER eligible to | 31 December 2030 | CER ASHP item 559 |
| Zone 1 certificates | 28 STCs | CER ASHP item 559 |
| Zone 2 certificates | 27 STCs | CER ASHP item 559 |
| Zone 3 certificates | 33 STCs | CER ASHP item 559 |
| Zone 4 certificates | 36 STCs | CER ASHP item 559 |
| Zone 5 certificates | 36 STCs | CER ASHP item 559 |
Manual review: The captured document was checked, but no model-specific value passed dual-pass and literal-anchor validation.
Real equipment references
Owner-submitted photos and installer references
Automated privacy moderation approved these equipment-only photos for this exact model context. Installer contributions show their submitted credit; owner photos remain generic. They are identification references, not repair instructions.
Duplicate register listing
The same model number is listed under a related brand
- SolarBuild NA43-210B
The Australian Building Codes Board WaterMark record places identical Neopower and SolarBuild model numbers under the same product certification.
Relationship evidence: Official model-mapping evidence
Honest coverage status
No verified public codes for this model
Neopower has source-verified codes for some models, but no public codeset is evidenced for NA43-210B. Codes from another model may have different meanings.
Coverage checked .
Manufacturer route
Official support
Active support recorded
This brand is recorded as active in the Australian market.
Neopower's current Australian product page provides support access for its heat-pump water heaters.
Status checked · Research source
Black Diamond all-in-one: 7 years tank, 5 years refrigeration and electrical parts, and 2 years parts and labour across the listed components.